Return Process:
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To initiate a return, please contact us at 03112352123 or support@shoesear.com.
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Our customer service team will guide you through the return process and schedule a pickup by our designated rider.
Return Pickup:
Our dedicated rider will pick up the return parcel at the scheduled time. Please ensure that the product is in its original condition with all tags and packaging intact.
Important β Open Parcel Policy:
If the parcel was allowed to be opened before delivery acceptance, the customer will not be eligible for a return or refund. Customers are requested to carefully inspect the parcel and follow the applicable delivery/open-parcel procedure before accepting the order.
Refund Timeline:
Upon receiving the returned item and verifying its condition, we will process the refund within 3 business days. Please note that the actual crediting of the refund to your account may vary depending on your payment method and bank processing times.
Contact Us:
For any further assistance or inquiries, feel free to reach out to us at 03112352123 or support@shoesear.com.