Privacy Policy

1. Introduction

a. This Privacy Policy applies to the collection and processing of personal data (“Personal Data”) by Shoesears.com in connection with our website, products, and services. This policy explains how we collect, use, share, and protect your Personal Data.

b. By visiting our website, creating an account, or purchasing products from us, you acknowledge that your Personal Data may be handled in accordance with this Privacy Policy and applicable law.

2. Personal Data That We Collect

a. Personal Data means information relating to an identifiable individual. Certain information may be processed in an aggregated or anonymized form so that it no longer identifies you.

b. Information you may provide to us through our website includes:

i. Contact Data: Your first and last name, email address, billing address, shipping address, and phone number.

ii. Profile Data: Your username, password, and other information you provide when creating or managing an account on our website.

iii. Communications: Messages, questions, feedback, and other communications exchanged with us through our website, email, telephone, or social media platforms, including Facebook, Instagram, and WhatsApp.

iv. Transactional Data: Information necessary to process your purchases, including order numbers, products ordered, transaction history, payment status, delivery details, and relevant refund or exchange records.

v. Technical Data: Information that may be collected when you visit our website, such as your IP address, browser type, device information, and website usage data, where applicable.

vi. Cookies and Similar Technologies: Information collected through cookies or similar technologies to support website functionality, understand website usage, and improve your shopping experience, subject to applicable requirements and your preferences.

3. How We Use Your Personal Data

We may use your Personal Data for the following purposes:

a. To process, confirm, prepare, and deliver products you order from our website.

b. To respond to your questions, requests, complaints, and customer support inquiries.

c. To manage your customer account and maintain your order history.

d. To improve our website, products, services, business operations, and customer experience.

e. To prevent, detect, and investigate fraud, unauthorized transactions, security incidents, and other illegal activities.

f. To send order confirmations, delivery notifications, service announcements, and other communications related to your purchases.

g. To send promotional messages, newsletters, offers, and advertisements where permitted by law and subject to any required consent or opt-out preferences.

h. To comply with applicable legal, financial, tax, accounting, and regulatory obligations.

i. To resolve disputes, enforce our policies, and protect our legal rights and legitimate business interests.

4. Who Do We Share Your Personal Data With?

To provide our products and services, we may share relevant Personal Data with trusted third parties where necessary.

These parties may include:

a. Delivery and Courier Providers: Information such as your name, telephone number, and shipping address may be shared to deliver your orders.

b. Payment Service Providers: Payment-related information may be processed by banks, payment gateways, card networks, or other payment providers to complete and verify transactions.

c. Website and Technology Providers: Service providers supporting our website hosting, maintenance, security, analytics, and online store functionality may process information as necessary to provide their services.

d. Marketing and Communication Providers: Where applicable, we may share limited information with service providers that help us manage customer communications, advertising, and promotional activities, subject to applicable law.

e. Legal and Regulatory Authorities: We may disclose Personal Data when required by law, a valid legal request, or a competent authority, or when necessary to protect our rights and prevent fraud.

We do not authorize third parties receiving your information to use it for purposes beyond those permitted by applicable law and the relevant service arrangements.

5. How We Protect Your Personal Data

a. We take reasonable measures to protect your Personal Data against unauthorized access, loss, destruction, alteration, disclosure, or misuse. These measures may include access controls, security protocols, technical safeguards, and administrative procedures appropriate to the nature of the information processed.

b. Where payment services are provided by third-party payment processors, payment information may be handled according to their respective security procedures and privacy policies.

c. We maintain procedures for responding to suspected Personal Data breaches and will notify affected individuals or relevant authorities where required by applicable law.

d. Although we take reasonable steps to safeguard information, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

6. How Long Do We Store Your Information?

a. We retain your Personal Data only for as long as reasonably necessary to fulfil the purposes for which it was collected. This may include maintaining order records, providing customer support, processing returns and refunds, meeting accounting and legal requirements, resolving disputes, and establishing or defending legal claims.

b. If you create an account on our website, we may retain relevant information for as long as your account remains active or as necessary to provide our services and meet applicable legal obligations.

c. When Personal Data is no longer required, we will take reasonable steps to delete it, securely dispose of it, or anonymize it, subject to any applicable legal retention requirements.

d. Certain records may need to be retained after an account is closed or an order is completed where required for legal, regulatory, accounting, fraud-prevention, or dispute-resolution purposes.