RETURN POLICY

  • The product must be unused, unworn, and in its original packaging, with all tags and accessories intact.

  • Returns are only accepted in case you receive a defective, faulty, or incorrect product.

  • Any return claim must be submitted within 2 days of receiving the order.

  • No Return / No Exchange is available on DISCOUNTED / SALE items.

  • If the parcel was allowed to be opened before acceptance/delivery, the customer will not be eligible for a return, refund, or claim.

  • Once a parcel has been accepted, the customer cannot claim a return or refund based on a change of mind.

  • If you ordered, for example, EURO 42 and received EURO 42, but the shoe does not fit properly, this will not be considered a defective product or a return case. Please refer to our Size Exchange Policy below.

  • The customer must return the eligible product through a reliable courier service such as Pakistan Post, M&P, Leopard, or TCS.

  • Once we receive and inspect the returned product, our customer service team will contact you for your Bank Account or Easypaisa details for the refund.

  • For our return address and further instructions, please contact us through our official Instagram page or customer support.

EXCHANGE POLICY

  • All shoe sizes are provided in EURO sizing. Please carefully check the SIZE CHART / SIZE GUIDE provided with each product before placing your order or requesting a size exchange.

  • Size exchanges will be processed within 7 days, subject to product availability and eligibility.

  • For a size exchange, the customer must send the product back to us through Pakistan Post, M&P, Leopard, TCS, or another reliable courier service.

  • The customer will bear the courier charges for sending the product back to us.

  • A Rs. 200/- delivery charge will apply for sending the replacement size to the customer.

  • If you receive a defective, faulty, or incorrect product, no exchange delivery charges will apply. Depending on the case, you may request a replacement or refund.

  • The product must be returned unused, unworn, undamaged, and in its original packaging, with all tags and accessories intact.

  • If the parcel was allowed to be opened before acceptance/delivery, the customer will not be eligible for an exchange, refund, or claim.

REFUND POLICY

Our refund policy applies only to eligible products that meet the conditions mentioned above.

Once we receive the returned product, our team will inspect it to verify that it meets our return requirements. We will then notify you whether your refund has been approved or rejected.

If approved, the refund will be processed within 3 business days after approval. The actual time for the amount to appear in your account may vary depending on your bank or payment service provider.

Refunds will be issued through the applicable Bank Account or Easypaisa payment method as requested by our customer service team.

NO RETURNS / EXCHANGES / CLAIMS ON USED OR OPENED ITEMS

No return, exchange, refund, or claim will be accepted for products that:

  • Have been used or worn.

  • Have been damaged after delivery due to customer use or handling.

  • Are missing original packaging, tags, accessories, or other included items.

  • Were purchased as Discounted / Sale items, where applicable.

  • Are being returned due to a change of mind.

  • Are the correct size ordered and delivered but do not fit the customer's feet.

  • Were accepted after the customer allowed the parcel to be opened before acceptance/delivery.

  • Do not meet the eligibility requirements of our Return or Exchange Policy.

We strongly recommend checking the size guide and product details before placing your order and following the applicable parcel inspection procedure at the time of delivery.